Shipping policy

TokyoHome Shipping Policy

We offer FREE Worldwide shipping for all orders. All taxes and customs are included in the final price, so you won't have to pay anything when you receive it. 

Order processing takes 24h -48h before shipment.

Once your item/s is dispatched, the estimated delivery time is:- UK and allﾠEurope Countries: 3-7 business days-ﾠUAE: 3-7 business days-ﾠSingapore: 3-7 business days-ﾠUSA & Canada: 3-7 business days-ﾠRest of world: 5-8 business daysNo Extra Costs. All taxes and customs are included in the final price, so you won't have to pay anything when you receive it.Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or peak seasons.

Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to track your order through the carrier's website.
Customs & Import Duties International orders may be subject to customs duties, taxes, or import fees charged by your country's customs authority. These charges are the responsibility of the customer and are not included in our product prices or shipping fees. We recommend checking your local customs regulations before placing an order.
Lost or Delayed Packages If your order has not arrived within the estimated delivery window, please contact us at support@tokyoheya.com and we will investigate with the carrier on your behalf.